Talk to the people who build it
Pressed Love is a small independent team. Email reaches us directly — there is no ticket queue and no call centre in between.
Email us
hello@pressedlove.comWe aim to reply within one business day. For anything about an existing order, include your order number and the email address used at checkout.
What to include so we can help in one reply
- Your order number and checkout email, for anything relating to a purchase, refund or access problem.
- Your invitation link, if the question is about a published invitation.
- What your guests are seeing — a screenshot from the phone that hit the problem is worth several paragraphs of description.
- Your wedding date, so we can judge urgency correctly.
What we commit to
| Request | Our commitment |
|---|---|
| General questions | Reply within 1 business day |
| Refund request | Receipt confirmed within 1 business day; approved refunds processed in 5–10 business days |
| Information updates (names, dates, venue, FAQ text) | Free until your wedding date |
| A published invitation is broken | Prioritised — mark the subject urgent |
Elsewhere
We post new templates and work in progress on Instagram, Facebook and TikTok. Social messages are read, but email is far more reliable for anything that needs an actual answer.
Journalists and partnership enquiries: see the media kit. If you want to know who we are and why the product works the way it does, that is on the about page.
Registered office
Fabricate, LLC1111B S Governors Ave STE 39501
Dover, DE 19904
US
Pressed Love is the trading name of Fabricate, LLC, a Delaware, United States limited liability company. This is a registered office address for correspondence — support is handled by email, and we cannot accept visitors or deliveries here.
Policies
Terms of service · Privacy policy · Refund policy · Cookie policy
Contacting us — frequently asked questions
How do I contact Pressed Love?
Email hello@pressedlove.com. That address reaches the people who build the product — there is no call-centre tier in front of it. Include your order number and the email address you used at checkout if your question is about an existing purchase, and we can answer in one reply instead of three.
How quickly do you reply?
We aim to answer within one business day. Refund requests are acknowledged within one business day as a commitment, not a target — the full terms are on the refunds page. Replies may take longer over weekends, which is also when most wedding questions arrive, so if something is urgent please say so in the subject line.
Can I get help before I buy?
Yes, and it is worth doing. Designing and previewing an invitation is free, so the most useful thing is usually to build yours first and then email us with the specific question. We are happy to advise on whether a plan covers what you need — including telling you that a cheaper plan is sufficient, or that another product suits you better.
Something is wrong with my published invitation — what do I do?
Email hello@pressedlove.com with your invitation link and a description of what your guests are seeing. Information updates such as names, dates, venues and FAQ text remain free until your wedding date. If guests are reporting a genuine fault, mark the email urgent and we will prioritise it — a broken invitation in the week people are replying is the one thing we drop everything for.
How do I request a refund?
Email hello@pressedlove.com with your order number and the email address used at checkout. We offer a 14-day money-back guarantee from purchase, provided the invitation has not been published. We confirm receipt within one business day, and approved refunds are processed within 5–10 business days to the original payment method. Full details are on the refunds page.
Do you offer support in languages other than English?
The invitation itself publishes in 29 languages. Written support is handled in English, Italian and Albanian; for other languages we will still help — write in yours and we will manage. Please do not let language stop you from asking.