Refund Policy

We offer a 14-day money-back guarantee from the date of purchase, provided your invitation has not been published (for Premium work already started, see section 5). "Published" means the invitation has been made shareable via a personal link, public link, or QR code, regardless of whether you have actually shared it with guests. Once an invitation is published, the service is considered delivered and the refund window ends.

To be eligible for a refund: • The refund request must be received within 14 days of purchase, and • The invitation must not have been published, and • Only one refund is granted per customer account. Customers who have previously received a refund are not eligible for additional refunds on subsequent purchases.

The following do not count as "using" the service and will not impact your eligibility within the 14-day window (provided the invitation remains unpublished): • Designing your invitation in the dashboard • Adding or editing guests in the guest list • Information updates such as names, dates, addresses, or FAQ text • Requesting bug fixes, feature improvements, or clarifications from our support team

Every plan includes two rounds of revisions to ensure your satisfaction: • First revision: main content and design validation • Second revision (optional): final tweaks and refinements Additional revision rounds are available for a fee. Each additional round includes the requested adjustments in a single feedback cycle.

Premium is made for you: after you send your brief, our team builds your invitation, paints your venue from your photo, sets your monogram and prepares your stationery, then makes up to two rounds of changes with you. When you send the brief you ask us to start this work straight away, within the 14-day period. If you then cancel within the 14 days and before publishing, we refund your payment minus a proportionate amount for the work already done, in line with the Consumer Rights Directive (2011/83/EU, Article 14(3)). If we have not started, you get a full refund.

A gift voucher bought for a couple can be refunded in full within 14 days of purchase, as long as its code has not been used. Once a couple has used the code, the voucher has been delivered, and the rules above apply to that couple's invitation as if they had bought the plan themselves.

After publishing, changes to information (dates, names, addresses, etc.) remain free until the wedding date, provided they do not require design changes. These free updates are part of the service and do not extend or restart the refund window.

To request a refund: • Email hello@pressedlove.com with your order number and the email address used at checkout • We will confirm receipt within 1 business day • Approved refunds are processed within 5–10 business days to the original payment method • Once a refund is issued, your invitation will be unpublished and dashboard access will be removed

This policy does not affect any statutory rights you may have under applicable consumer-protection law. EU consumers may have additional rights under the Consumer Rights Directive (2011/83/EU). Where local law grants you broader rights than this policy, those statutory rights apply.

For any questions about this refund policy, contact us at hello@pressedlove.com. Refunds are issued by Fabricate, LLC, 1111B S Governors Ave STE 39501, Dover, DE 19904, US.