---
title: "Contact Pressed Love | Pressed Love"
description: "Email hello@pressedlove.com and reach the people who build the product. Replies within one business day; refund receipts confirmed in one."
canonical: "https://pressedlove.com/contact"
html: "https://pressedlove.com/contact"
markdown: "https://pressedlove.com/contact.md"
language: "en"
---

Contact

# Talk to the people _who build it._

Pressed Love is a small independent team. Email reaches us directly: no ticket queue, no call centre in between.

Email us[hello@pressedlove.com](mailto:hello@pressedlove.com)We aim to reply within one business day. About an order? Include your order number and the email you used at checkout.

[Write to us](mailto:hello@pressedlove.com)Copy address

## Help us answer in one reply

1**Your order number and checkout email**, for anything relating to a purchase, refund or access problem.

2**Your invitation link**, if the question is about a published invitation.

3**What your guests are seeing**: a screenshot from the phone that hit the problem is worth several paragraphs of description.

4**Your wedding date**, so we can judge urgency correctly.

## What we commit to

General questions

Reply within 1 business day

Refund requests

Receipt confirmed within 1 business day; approved refunds processed in 5–10 business days

Information updates (names, dates, venue, FAQ text)

Free until your wedding date

A published invitation is broken

Prioritised: mark the subject urgent

**Registered office.** Fabricate, LLC, 1111B S Governors Ave STE 39501, Dover, DE 19904, US. Pressed Love is the trading name of Fabricate, LLC, a Delaware, United States limited liability company. This is a registered office address for correspondence; support is handled by email, and we cannot accept visitors or deliveries here.

**Elsewhere.** New designs and work in progress on [Instagram](https://www.instagram.com/pressed.lov.e/), [Facebook](https://www.facebook.com/PressedLove/) and [TikTok](https://www.tiktok.com/@pressedlove). We read messages there, but email is far more reliable for anything that needs an answer. Journalists: see the [media kit](https://pressedlove.com/press); who we are is on the [about page](https://pressedlove.com/about).

[Terms of service](https://pressedlove.com/terms) · [Privacy policy](https://pressedlove.com/privacy) · [Refund policy](https://pressedlove.com/refunds) · [Cookie policy](https://pressedlove.com/cookies)

## Contacting us, _answered_

### How do I contact Pressed Love?

Email hello@pressedlove.com. That address reaches the people who build the product — there is no call-centre tier in front of it. Include your order number and the email address you used at checkout if your question is about an existing purchase, and we can answer in one reply instead of three.

### How quickly do you reply?

We aim to answer within one business day. Refund requests are acknowledged within one business day as a commitment, not a target — the full terms are on the refunds page. Replies may take longer over weekends, which is also when most wedding questions arrive, so if something is urgent please say so in the subject line.

### Can I get help before I buy?

Yes, and it is worth doing. Designing and previewing an invitation is free, so the most useful thing is usually to build yours first and then email us with the specific question. We are happy to advise on whether a plan covers what you need — including telling you that a cheaper plan is sufficient, or that another product suits you better.

### Something is wrong with my published invitation — what do I do?

Email hello@pressedlove.com with your invitation link and a description of what your guests are seeing. Information updates such as names, dates, venues and FAQ text remain free until your wedding date. If guests are reporting a genuine fault, mark the email urgent and we will prioritise it — a broken invitation in the week people are replying is the one thing we drop everything for.

### How do I request a refund?

Email hello@pressedlove.com with your order number and the email address used at checkout. We offer a 14-day money-back guarantee from purchase, provided the invitation has not been published. We confirm receipt within one business day, and approved refunds are processed within 5–10 business days to the original payment method. Full details are on the refunds page.

### Do you offer support in languages other than English?

On Essential and Premium, one invitation carries up to 20 of 29 languages, and each guest switches with the globe. Written support is handled in English, Italian and Albanian; for other languages we will still help — write in yours and we will manage. Please do not let language stop you from asking.

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[Site-wide AI corpus](https://pressedlove.com/llms.txt)